Conflict Resolution

When most people think of conflict, they think of something negative or problematic. What do you think of? Conflict resolution is a way to find a peaceful solution to a disagreement. How do you handle conflict with others? Are you able to find a mutual solution without escalating the conflict? Strengthening your conflict resolution skills will help you welcome conflict rather than avoid it.

" Love and you shall be loved."

Ralph Waldo Emerson

Looking Back:
A Self-Reflection

What comes to mind when you think of "conflict"?

Check out our worksheet.

Quiz Ideas

  • We each have our own way of dealing with conflict. There are 5 major styles of managing conflict. Use this conflict management quiz to find your style.
  • What style do you prefer when managing conflict? Take this conflict resolution questionnaire.

Moving Ahead:
The Challenge

The next time you are in involved in a conflict, do nothing-cool down, think about it, then come back to it later. How do you feel about this?

Check out our worksheet.


  • Conflict Resolution - YOU TALKING TO ME...?
    • Anne M. Nicotera, Ph.D., Associate Professor, Department of Communication
    • Lisa H. Farinholt-O'Brien, M.S.W., Former Area Coordinator, Office of Housing and Residence Life

Campus Resources

  • Compliance, Diversity and Ethics
    Compliance, Diversity and Ethics is committed to creating a welcoming, respectful and inclusive educational environment that values integrity and a culture of shared responsibility. They want to have the most difficult conversations, hear the least heard, and sustain an accessible inclusive environment that empowers all members of the campus community to achieve their highest potential.
  • The School for Conflict Analysis & Resolution
    The School for Conflict Analysis & Resolution is committed to the development of theory, research and practice that interrupts cycles of violence. They work to remove barriers between theory and practice, and to create a field characterized to understand contribute to the solution of conflicts.
  • Counseling and Psychological Services
    CAPS provides a wide range of free services to students, which are provided by a staff of professional clinical psychologists, social workers, counselors, learning specialists, and psychiatric providers. They offer individual counseling, group counseling, workshops, and outreach programs, as well as other resources.
  • Center for Psychological Services
    CPS offers individual, family, and couples therapy, group therapy, assessment, consultation, and mental health evaluations. They use evidence-based clinical training in assessment, consultation and intervention, and provide accessible, affordable, culturally sensitive, and state-of-the-art services to the community.

Additional Resources

  • Mind Tools
    Mind Tools is a website that was established to help people learn practical and straight forward skills they need to excel in their career and they provide training solutions for companies and governments. They offer articles, tips and resources for conflict resolution.
  • Help Guide
    Help Guide is a non-profit health resource website that encourages access to unbiased, reliable information to give people a sense of hope and direction. The site was launched in memory of a woman who committed suicide due to her mental health problems. They offer information on understanding conflict in relationships, types of communication, tips on resolving conflict, and more.
  • Study Guides and Strategies
    The Study Guides and Strategies web site was created as an educational public service, and the student guides are collaboratively maintained across institutional and national boundaries. They offer information and articles on resolving conflict, mediation, active listening and more.
  • Northern Virginia Mediation Services
    NVMS is a non-profit organization that provides the community with accessible, affordable, and appropriate conflict resolution and education services. They help people find collaborative approaches to achieve acceptable and enduring outcomes.